Frequently Asked Questions

Order Tracking & Delivery
Once your order has been dispatched, you will receive an email notification with a tracking link to monitor your parcel’s journey. If you haven’t received this email, please check your spam or junk folder. Should you still not locate it, feel free to reach out to our customer service team for assistance.

Our standard delivery timeframe is 3–5 working days within the UK. International delivery may take longer, depending on your location. Please note that during peak periods, such as holidays or sales, dispatch and delivery times may be slightly delayed. We appreciate your patience during these times.

Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, you may do so within 14 days of receiving your order. Items must be unworn, in their original condition, and with all tags attached.

To initiate a return, please log into your account and follow the return instructions, or contact our support team via the website. Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Please note that original shipping costs are non-refundable.

Exchanges are subject to stock availability. If the desired size or colour is not in stock, we will issue a refund instead.

Payment Methods
We accept a variety of secure payment options, including major credit and debit cards, PayPal, and digital wallets. All transactions are protected using industry-standard encryption to ensure your data is safe.

If your payment is declined, please verify your card details, ensure you have sufficient funds, and confirm that your card is enabled for online transactions. In some cases, contacting your bank may help resolve the issue.

Account & Online Shopping
Creating an account allows you to track orders, save your details for faster checkout, and receive exclusive offers. If you experience trouble logging in, ensure you’re using the correct email and password. Use the “forgot password” feature to reset your credentials if needed.

Our website is designed to be user-friendly and mobile-responsive. For the best experience, ensure your browser is up to date. If images or pages fail to load, try clearing your cache or switching browsers.

Product Care & Sizing
We provide detailed sizing guides on each product page to help you find the perfect fit. If you’re between sizes, we generally recommend sizing up for a more comfortable fit.

For product care, please refer to the garment label for specific washing and maintenance instructions. Most of our items are machine washable on a low cycle, but delicate fabrics may require hand washing or professional cleaning.

Customer Support
Our support team is here to help with any questions or concerns. Whether you need help placing an order, tracking a shipment, or understanding our policies, we’re just a message away.

Please allow up to 24–48 hours for a response during business days. We aim to resolve all inquiries promptly and to your satisfaction.

Sustainability & Ethics
We are committed to responsible sourcing and ethical production practices. Our materials are carefully selected to minimize environmental impact, and we work closely with factories that uphold fair labour standards.

We’re continuously exploring ways to improve our sustainability, from packaging to production methods. Your support helps us move toward a more conscious future.

Promotions & Vouchers
Discount codes can be applied at checkout. Only one voucher code can be used per order, and they cannot be combined with other offers unless stated. Please ensure your code is entered correctly, as invalid or expired codes will not be applied.

Sign up for our newsletter to be the first to know about sales, new arrivals, and exclusive promotions.

For further assistance, please visit our help centre at https://www.couturecommon.com.