Returns Policy

We want you to be completely satisfied with your purchase from couturecommon.com. If for any reason you are not happy with your order, we offer a straightforward returns process to make things as easy as possible.

Returning Your Item

If you wish to return an item, you may do so within 14 days of receiving your order. To be eligible for a return, the item must be unworn, unwashed, and in its original condition, with all tags attached. Items that show signs of wear, damage, or missing tags may not be accepted.

Please ensure that the item is returned in its original packaging, along with any accompanying accessories, documentation, or materials that were included. Failure to return all components may affect your refund.

How to Initiate a Return

To start the return process, please visit our website at www.couturecommon.com. Follow the instructions provided to submit your return request. Once your request is reviewed and approved, you will receive further details on where and how to send your item.

We recommend using a tracked shipping method when returning your purchase, as we cannot be held responsible for items lost in transit. Please retain your shipping confirmation and tracking information until your refund is processed.

Refund Processing

Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Please allow up to 14 days for the refund to be reflected in your original payment method. Please note that shipping fees are non-refundable, and you may be responsible for the cost of returning the item unless the return is due to an error on our part (e.g., incorrect or defective item shipped).

Exchanges

If you would like to exchange an item for a different size, colour, or style, please initiate a return for the original item and place a new order for the desired product. We recommend placing the new order promptly, as inventory is subject to availability.

Faulty or Damaged Items

If you have received a faulty, defective, or damaged item, please contact us immediately. We will work to resolve the issue as quickly as possible, which may include a replacement, repair, or refund at our discretion. Evidence such as photos may be requested to assist in our assessment.

Final Sale Items

Please note that certain items, including sale or promotional products, may be considered final sale and are not eligible for return or exchange unless faulty. This will be clearly indicated on the product page at the time of purchase.

International Returns

International customers are responsible for return shipping costs and any applicable customs duties or taxes incurred upon return. Refunds will be issued in the original currency of purchase, based on the exchange rate at the time of processing.

Changes to This Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the most current information.

If you have any questions about our Returns Policy, please refer to our Help Centre or use the contact options available on our website.

Thank you for shopping with couturecommon.com. We appreciate your trust in us and are committed to providing you with exceptional service and quality.